Privacy Policy

Introduction

metavortis AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website metavortis.world or use our services.

This policy applies to all personal data we collect through our website, services, and communications. By using our website or services, you consent to the data collection and use practices described in this Privacy Policy.

Data Controller Information

The data controller for the purposes of GDPR and other applicable data protection laws is:

Data Collection

We collect personal data in several ways to provide and improve our services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

When you contact us through our website or engage our services, we may collect:

• Name and contact information (email address, phone number)
• Company or clinic name and business information
• Communication preferences
• Any other information you choose to provide in forms or communications

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookie data (as described in our Cookie Policy)

How We Use Your Information

We use the personal data we collect for legitimate business purposes, including how we use your information to provide our services and improve your experience with metavortis.

Primary Uses

• Responding to your enquiries and providing consultation services
• Communicating about our services and business updates
• Processing and managing service agreements
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our legitimate interests

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate interests: For business operations, website analytics, and service improvement
• Contract performance: To provide consultation services and fulfil our agreements
• Consent: For marketing communications and optional cookies
• Legal compliance: To meet regulatory requirements and legal obligations

Data Sharing and Disclosure

We do not sell, trade, or transfer your personal information to third parties except as described below:

• Service providers who assist with website hosting, analytics, and business operations
• Professional advisors (lawyers, accountants) when necessary for business purposes
• Regulatory authorities when required by law or legal process
• Business successors in the event of a merger, acquisition, or sale of assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Our data retention periods are based on business needs and legal requirements:

• Contact form submissions: 3 years from last contact
• Client service records: 7 years after service completion
• Website analytics data: 26 months (Google Analytics default)
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

International Data Transfers

As we operate primarily within the European Union, most of your personal data is processed within the EU. When we use third-party services that may transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Governing Law

This Privacy Policy is governed by German law and the General Data Protection Regulation (GDPR). Any disputes relating to this policy will be subject to the jurisdiction of German courts.